Tuesday, September 11, 2007

This Post Is Brought To You By...

Yesterday, I sat down at my dining room table in my new dining room with my son's laptop, all ready to blog. I was definitely in the mood and feeling it and ready to go.

Then it happened, the unthinkable. I had everything all set up and began pulling up my browser when THE ERROR SCREEN popped up!

I couldn't believe it. We have lived here a little over a week, had our Internet transferred for almost two weeks, and it ALREADY wasn't working consistently AGAIN!

I had given my service the benefit of the doubt in staying with our current provider. I had been on their platform for quite a few years until the cable company changed over to Comcast.

That was when the real trouble started. I had wanted to blame the bad wiring and connections at our old house. I had even thought about changing over to DSL during our move, but had decided to see if the new house would be any different than our old.

I was very optimistic, too. When I went to hook up all of our television sets and our computers in anticipation of the cable guy coming to officially connect everything, I found our services already on and working.

All the cable guy had to do was verify that, yes, in fact, we did have service and it was good. That is exactly what he did.

Everything seemed find, too, for a time. When I went to blog that Saturday that we moved in, I found that my Internet was down.

I hadn't used it for a few days, so I just went through the whole "Unplug and reset" steps that they advise you to do when you call in for tech support.

It just didn't do the trick. After about thirty minutes of trying to reboot, unplug, reset and repair, I gave up and went and worked on the more pressing aspects of getting moved in and settled.

I just did not have the time to sit there and fuss with it for that long of a time. When I moved my son's big television upstairs (he had been using an extra little one that we had,) I discovered that he only had partial cable upstairs as well.

I was really mad at this point. I know he had all of his channels when the initial install guy had come out. I sat there with the man as he checked and went over everything.

It would appear that when they disconnected our old address and account, they somehow undid the transfer work that had been done at our new house.

I called and tried explaining all of this to the customer service representative, but they didn't want to listen. They refused to resend that signal to my modem as they had done in the past, to get it back up and running.

All the customer service department wanted to do was send out a technician. Of course, the first "Available" tech visit was going to be a minimum of 5 days away.

Later that afternoon, I realized that my modem was back up and running, much to my delight. I then figured out that it would go spontaneously off-line every few hours for no apparent reason.

I called the Internet support people at Comcast, and explained to them what was happening, and they reported that it was totally off-line and that it couldn't possibly come back up by itself, and that yet another tech visit must be scheduled.

This visit turned out to be earlier than the cable visit that I had been offered, so they went on and moved the date up for that Saturday.

Once that tech showed up, he took one look at my currently online modem, shook his head, and said that he just didn't work with that type. He also said that I would be better off using just a regular modem.

I just stared at him for a very very long time in disbelief. I finally got over my shock and asked him how he expected me to use my laptop without a wireless modem? All he could do was say, "Oh."

This was not turning out very reassuring. This guy was able to get the errant cable box back up and running upstairs for my son, but he left without being able to do anything about my Internet service, which coincidentally was running at that particular moment.

Of course the moment the techs truck pulled away from the curb out front, my Internet went down. He had decided that if he left the ticket open, that the customer service people would call me in a few days and schedule someone to come out and change out my incompatible modem.

It's Tuesday, and I still haven't heard from Comcast about my new modem. I am very confused as to how they expect me to stay with their service if they cannot figure out how to get it working.

I understood the initial change-over issue that they were having when they changed over from Time-Warner to Comcast. It's been a while since that took place, and they STILL haven't mastered the connectivity of their wireless modems yet.

I went to post this yesterday, and couldn't because my modem had spontaneously taken itself off-line AGAIN. It didn't come back up until about 9 p.m. last night, either. I frantically raced against the clock to post last night before it threw me off again.

In the meantime, I have a hot date with a huge and potentially fun consignment sale as soon as my trio wakes up from their nap. If I am super lucky, I will even get this posted before the Internet goes back down again.

I am waiting for Comcast to call as they said they would and schedule a time for yet another tech to come out and change out my modem and hopefully conquer my Internet woes! This blog has been intermittently brought to you by Comcast wireless Internet service...if I am lucky, that is!

Labels: ,

2 Comments:

Blogger Melissa Swanson said...

LOL! Sorry that it's not working. You're probably not going to get this message for a while. I've been there. We have Suddenlink and love it! We're lucky to live in Bossier City I guess. So far, so good. If you need to, just fax me your posts.

September 12, 2007 at 8:07 AM  
Anonymous Anonymous said...

That sounds like the exact problem that we had with them. We had comcast for a week and the whole entire modem blew. So we waited for a day and well they came out after my mother spoke with them. We got this guy name David i think. He is really good at fixing the internet problems. He can also work around your schedule. He gave my mother his cell phone number to directly get intouch with him but this was a mistake on his part because he knows us by name and what our house looks like. That is how many problems we have had out of comcast with internet. So i would try to find an internet provide through your cell phone company. You just put this gadget thing on your laptop and you have internet ANYWHERE!! So its just a thought for you.

September 26, 2007 at 10:11 AM  

Post a Comment

<< Home